Refund Policy

At Tea Formula, your satisfaction is important to us. While we strive to ensure the highest quality in every product we deliver, we understand that sometimes things don’t go as planned.

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Eligibility for Refund or Replacement

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We typically do not accept returns of consumable products such as tea or other grocery items due to health and safety regulations. However, you may be eligible for a refund or replacement under the following conditions:

• You received the wrong product.

• The product arrived damaged or defective.

• The product was expired upon delivery.

To qualify:

• Requests must be made within 7 days of delivery.

• Proof of issue (such as a photo of the product and packaging) may be required.

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How to Request a Refund or Replacement

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Please email us at info@tea-formula.com with the following:

• Your order number

• A description of the issue

• A photo of the item (if applicable)

We’ll review your request and respond within 2–3 business days.

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Non-Refundable Situations

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Refunds or replacements will not be issued for:

• Products damaged due to improper storage or handling after delivery

• Change of mind or taste preference

• Orders reported more than 7 days after delivery

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Refund Process

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Approved refunds will be issued to your original method of payment. Processing time may vary depending on your financial institution.